How long will it take for my order to arrive?


We are now using DHL as our courier service. 

Orders are dispatched with Fully Tracked, Next Day Delivery Service on a Monday - Friday basis. 

Orders up until 1pm will be dispatched same day and delivery will be attempted the next day (Mon-Fri) 

Eg. If you order after 1pm on a Friday, any time Saturday, any time Sunday or Monday before 1pm your order will be dispatched on the same Monday and delivery attempted on the Tuesday. 

If you order after 1pm on Monday your order will be dispatched on Tuesday for attempted delivery on the Wednesday. 

You will receive an InXpress/DHL dispatch email with your tracking code, if for any reason you are not going to be home you are able to chose an alternative delivery day. 

Photo's are taken at point of delivery as proof of delivery as signatures are no longer taken due to COVID regulations. 

Where is my order coming from ?

 We are based in the UK - 

PawAid Ltd, Unit 16,

Stonehill Business Centre,

Stonehill Road,

Bolton, BL4 9TP


Can you make my order any faster?

We try our very best whilst keeping the standard to the highest we can. If you need your order immediately and require express processing please contact us.


Where is my order?

The only way to really judge where you order is, is if you paid for tracked shipping to find your tracking number. If you did not pay for tracked shipping you order is in the hands of royal mail. Please understand we are still in the middle of a pandemic, we have been advised by the royal mail to allow 45 working days (mon-fri). Therefore, if you order has not arrived, we will wait this long before we proceed any further. Please always double check your shipping address on your order, if it is incorrect please email us. If it is incorrect and has already been shipped, the package will be returned to us and we will dispatch upon return. However, this is not guaranteed. We do not accept responsibility, if the parcel is not returned to us and your address was incorrect. If your order is still not delivered please contact us on

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