Shipping Policy

How long will it take for my order to arrive?

Please allow up to 1-2 working days for me us to pick and pack your order, it’s important to us, that we take our time and care over each order. Once finished you will be notified of shipping. They will be posted via 1st class Royal Mail or 2nd class Royal Mail. If you require express shipping, please get in touch or see our other postage options.


Where is my order coming from ?

 We are based in the UK - 

PawAid Ltd, Unit 16,

Stonehill Business Centre,

Stonehill Road,

Bolton, BL4 9TP


Can you make my order any faster?

We try our very best whilst keeping the standard to the highest we can. If you need your order immediately and require express processing please contact us.


Where is my order?

The only way to really judge where you order is, is if you paid for tracked shipping to find your tracking number. If you did not pay for tracked shipping you order is in the hands of royal mail. Please understand we are still in the middle of a pandemic, we have been advised by the royal mail to allow 45 working days (mon-fri). Therefore, if you order has not arrived, we will wait this long before we proceed any further. Please always double check your shipping address on your order, if it is incorrect please email us. If it is incorrect and has already been shipped, the package will be returned to us and we will dispatch upon return. However, this is not guaranteed. We do not accept responsibility, if the parcel is not returned to us and your address was incorrect. If your order is still not delivered please contact us on